Patient Education
What To Bring
- Any X-rays, test results, or other information related to the reason for the visit
- Medical insurance card
- Referral if required by your insurance company
- Our patient registration forms and health history forms are available on this web site if you choose to fill them out and bring them with you
- Co-payment is required at the time of visit
- A list of your medications and allergies
- Photo ID
Questions You May Want To Ask Your Surgeon
- Why do I need the operation?
- Are there any alternatives to the surgery?
- What are the risks of surgery as well as the risks if surgery is not done?
- What kind of anesthesia will be used?
- What should I expect for a recovery period?
- Are there any supplies I will need after surgery?
What Should I Expect?
- When you check in you, will be asked to complete a patient registration form and a health history form. The receptionist will make a copy of your insurance card, collect your copay and check for a referral if one is required by your insurance company.
- The receptionist will also collect any X-rays, reports or other information you may have.
- The medical assistant will briefly go over your medical history and you will be evaluated by the doctor to determine if surgery is needed.
- Your medical insurance is verified, preauthorization is completed and if there is a deductible it will be collected. Once all these things are done the surgery will be scheduled at a time that is convenient for you.
Our Billing Policies
- Referral is required at the time of visit
- A 24-hour notice is required for cancellation of appointment
- Co-payment is required at the time of visit
- Deductible is collected prior to scheduling surgery
Waiting Time
- We understand your time is very valuable and we do our best to keep your wait time as short as possible. Sometimes unforseen factors make this difficult. The doctors may get delayed in the operating room or a patient may require a few minutes longer than expected.
Let Us Know How We Are Doing
- We take a great deal of pride in our staff. We would welcome comments and concerns. Our office manager Kim Scanlon is available to speak with you.
Our Commitment To You
Andover Surgical Associates’ commitment to our patients:
- Compassionate and well-trained staff
- Quick appointments for urgent or worrisome problems
- 24-hour coverage within the group for continuity of care
- Adherence to privacy and OHSA guidelines for patient confidentiality and safety